Frequently asked questions
Answers to the questions we hear most often.
Enter your tracking number on the Track page.
It is issued as soon as your shipment is created and sent to you by email, along with your receipt. It looks like SWC-20260824-8F3K9Q.
No. Tracking is open to everyone without signing in. An account simply lets you save and monitor several shipments in one place.
Status updates are published as each checkpoint is scanned — pickup, hub arrival, customs, out for delivery, and final delivery. You are emailed on every change.
Price depends on weight, dimensions, destination, and the service level you choose. Send us the details and we will confirm an exact figure.
Same-day and overnight options cover urban routes, domestic parcels typically arrive in 1-3 working days, and international air freight in 3-7 days depending on customs.
The shipment is flagged with an exception status and you are notified straight away. Our support team investigates and tells you the revised delivery date.
Yes. We deliver to 120+ countries and handle customs documentation and duties on your behalf where required.
Express and freight shipments include cover as standard. Additional coverage can be added to any shipment on request before pickup.
Hazardous materials, flammable liquids, explosives, illegal goods, live animals, and cash cannot be carried. Contact us first if you are unsure about an item.
Yes, as long as the parcel has not gone out for delivery. Get in touch with the tracking number and the new address and we will reroute it.
The courier attempts delivery up to three times, leaves a card each time, and you can reschedule or nominate a neighbour or pickup point.
Use the contact form, the live chat widget in the corner of any page, or the phone number and email address on our Contact page.
Still have questions?
Contact Support